PRIVACY POLICY Exa Knowva recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how Exa Knowva uses and protects any information that you give Exa Knowva when you use this https://exaknowva.in/ or the Exa Knowva mobile application or any other digital medium and other offline sources of our Company. Exa Knowva is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our Exa Knowva Platform. This Privacy Policy applies to current and former visitors to our Exa Knowva Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Exa Knowva may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. https://exaknowva.in/ is a property of Exa Knowva, Proprietor, established under laws of India, having its registered office at Proprietor, Uttar Pradesh - 227405. DEFINITIONS: The terms "Exa Knowva", "Company", "we", "us" and "our" refer to the Exa Knowva. The term "Exa Knowva Platform" refers to https://exaknowva.in/ or the Exa Knowva mobile application or any other digital medium and other offline sources. The terms "you" and "your" refer to the user of the https://exaknowva.in/ The term "Group" means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person. The term "Services" refers to any services offered by Exa Knowva whether on the Exa Knowva Platform or otherwise. The term "Policy" refers to this Privacy Policy. Please read this Policy before using the Exa Knowva Platform or submitting any personal information to Exa Knowva. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use https://exaknowva.in/terms-and-conditions. CHILDREN'S PRIVACY / AGE RESTRICTION The Exa Knowva Platform and all tests/services offered are designed and intended solely for users aged 13 years and above. Users below the age of 13 must obtain explicit parental consent before accessing or using the Platform. Any personal data collected inadvertently from users below 13 years of age will be automatically deleted from our systems within 15 days of identification. We do not knowingly collect, store, or process personal information of children under 13 without verified parental consent. USER RESPONSIBILITY AND VOLUNTARY PARTICIPATION By using the Exa Knowva Platform and taking any tests, users aged 13 and above acknowledge and agree that their participation is entirely voluntary. Each user is solely responsible for their own decisions, health, and well-being. Exa Knowva does not exert any pressure, coercion, or undue inducement to participate in any test or service. The Platform is strictly for educational, self-assessment, and learning improvement purposes. SCHOLARSHIPS, FEES AND OFFERS DISCLAIMER Scholarships offered by Exa Knowva are purely discretionary gifts/grants and are not linked to any paid test or enrollment. Paid tests (priced up to ₹99 inclusive of GST) are designed solely as a learning platform to help users prepare for exams and improve their study skills. The fee charged solely covers the costs of test preparation and platform maintenance. Any offers or promotions run by Exa Knowva are subject to specific terms and conditions and do not guarantee any particular outcome. Offers are provided at the sole discretion of Exa Knowva under its own policies. INFORMATION WE COLLECT FROM YOU: Contact information: We might collect your Name, Email, Phone, Address. Payment and billing information: We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razorpay. Information you post: We collect information you post in a public space on our Exa Knowva Platform or on a third-party social media site belonging to Exa Knowva. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Exa Knowva Platform includes the Exa Knowva advertising services ("Ad Services"), which may collect user activity and browsing history within the Exa Knowva Platform and across third-party sites and online services, including those sites and services that include our ad pixels ("Pixels"), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Exa Knowva cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Exa Knowva Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details. Stored information and files: Exa Knowva mobile application (Exa Knowva app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Exa Knowva app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Exa Knowva app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees. Demographic information: We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of Exa Knowva Platform. We might collect this as a part of a survey also. Other information: If you use Exa Knowva Platform, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. WAYS OF COLLECTING INFORMATION: We collect information directly from you: We collect information directly from you when you register on Exa Knowva Platform. We also collect information if you post a comment on Exa Knowva Platform or ask us a question through phone or email or any other source of communication. We collect information from you passively: We use tracking tools like Google Analytics, Google Cookies for collecting information about your usage of our website. We get information about you from third parties: We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns. When you sign in to Exa Knowva Platform with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account. USE OF YOUR PERSONAL INFORMATION: We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on Exa Knowva Platform or for other promotional purposes. We use information to abide by the contracts: We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services. We use information to respond to your requests or questions: We might use your information to confirm your registration for rendering services we offer. We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services. We use information for security purposes: We may use information to protect our company, our customers, or our Exa Knowva Platform. We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products or enroll you in our newsletter. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. We use information to send you transactional communications: We might send you emails or SMS about your account or purchase of our product. We use information as otherwise permitted by law: We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation. We analyse the log files of our Exa Knowva Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. SHARING/DISCLOSURE/DISTRIBUTION OF YOUR INFORMATION WITH THIRD-PARTIES: We will share information with third parties who perform services on our behalf: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India. We will share information with Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Exa Knowva Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. While you cannot opt out of advertising on the Exa Knowva Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your ‘opt out’ may no longer be effective to fulfill the purpose for which you provide it. We will share information with our business partners: This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies. While you place a request to order through the Exa Knowva Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, Exa Knowva may send you text messages regarding the orders delivery status. We will share information with Other Users: We may share information if we think we have to in order to comply with the law or to protect ourselves: We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are: Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section. We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Exa Knowva Platform and use our Services, as well as when you visit other online sites and services. Please see our Cookie Policy here for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies. DATA SECURITY PRECAUTIONS: We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Exa Knowva Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Exa Knowva Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access. Email OPT-OUT: You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email (help@exaknowva.in). It may take about 7 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. THIRD PARTY SITES: The Exa Knowva Platform may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Exa Knowva shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Exa Knowva Platform. Read the privacy policy of other websites carefully as this policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites. This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy. GRIEVANCE OFFICER: In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below: Name: Ishan Address: India, Uttar Pradesh, Amethi, Block D - 227405 Email Address: contact@exaknowva.in JURISDICTION: If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Further, please note that the Exa Knowva Platform stores your data with the cloud platform of Google Firebase, which may store this data on their servers located in India. Google Firebase has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://firebase.google.com. The privacy policy adopted by Google Firebase is detailed in https://policies.google.com/privacy. In the event you have questions or concerns about the security measures adopted by Google Firebase, you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above. If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at Grievance Officer / Complaints Officer In accordance with applicable laws of India, including the Information Technology Act, Exa Knowva has appointed a Grievance Officer to address user concerns and complaints related to services, data, or platform activities. Name: Ishan Sr Designation: Grievance Officer Email: contact@exaknowva.in Location/Address: Amethi, Uttar Pradesh, India Complaint Resolution Time: All grievances will be acknowledged and addressed within 30 days from the date of receipt. Users may contact the Grievance Officer for matters related to: Account issues Payment or refund concerns Data correction or deletion requests Privacy-related concerns Misuse or unauthorized activity Exa Knowva is committed to resolving complaints in a fair, transparent, and timely manner.